by Otis since early 1980s to achieve the significant successes and how Otis turn itself from an engineering and manufacturing company to a service company and achieve its long term vision. As a key fundamental information system, Otis launched its first centralized customer service system, Otisline backed to 1980s, which set the expectations for the customers in the elevator maintenance industry by providing 24 x 7 customer services to its customers from its customer service center. And later in…
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