unit 1 Essays

Submitted By Sue-Martin
Words: 371
Pages: 2

Unit 1 Principles of Communication in Adult Social Care Settings

1.1 to share information and ideas, to express feelings and emotions, to give an opinion, for companionship, to give and receive instructions, to get to know someone’s needs and preferences, also non-verbal - written communication, hand gestures, body language

1.2 to liaise with managers, other care staff, to build up relationship with client, obtain trust, enable to carry out care to individuals requirements, for recording information and reporting to others

1.3 because other aspects affect communication, body language, facial expression, emotional reaction, to gauge if they understand you, to help you to meet their needs better

2.1 to respect their values and beliefs, to help you understand each other better, to build up a relationship and enable you to meet individual needs

2.2 verbal, non-verbal, facial expressions, body language, hand signals, writing, pictures, touch

3.1 language barrier, disability with sight or hearing, mental incapacity, environment, different beliefs or culture, accent

3.2 by finding out individuals needs and preferences, using non-verbal communication, speaking slowly and clearly, building up a relationship, quiet environment, taking time to listen to them

3.3 confirmation from other person, read body language, the fact that they have done what was requested

3.4 care plan, manager or key worker, family and friends, social services
4.1 keeping personal information private, obtaining permission before passing on personal information, only passing on information to relevant people where the person may be at risk if not done,