1. Being the largest manufacturer, installer, and servicer of elevators, escalators, and moving walkways in the world, Otis achieved huge success in recent years. This case study briefly discussed how IT tools being used by Otis since early 1980s to achieve the significant successes and how Otis turn itself from an engineering and manufacturing company to a service company and achieve its long term vision. As a key fundamental information system, Otis launched its first centralized customer service…
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