Unit 1
1) 1.1
To express feelings, personal and private need’s, information, comfort and affection, to give instructions and directions, to offer choices and guidance. 1.2
Communication in the work place is essential across all aspects, between carers , nurses ,residents, families, outside services and all other members of staff within the home setting’s to ensure all relevant and up to date information is up to date and accurate involving the residents , medical/health needs and personal ,dietary and religious needs etc., to establish mobility needs and their own communication needs, to discuss problems that may occur and help build relationships and promote smooth, safe running of the environment. 2) 2.2
Build trust, assess whether there is any problems between yourself and others you will be communicating with, will there be aids needed? Is there a language barrier or understanding barrier? Time difference, day/night, for example. 3) 3.1
People communicate or prefer or unable to communicate in different ways, some may have non- verbal communication due to strokes or problems with speech because of a stroke or in some cases due to dementia, hearing problems or coma ,other differences could be due to language barriers, age differences some people may find it difficult to communicate with opposite genders and differences in dialects some people use aids to promote there communication, others relate to touch and expression’s, body language and gestures, eye contact where possible is a key factor to communication, smells and touch/feel where poor eye sight is prominent. 3.2
Communication difficulties can occur due to language barriers due to local dialects and slang, as well as foreign languages also if poor eyesight, learning difficulties and lack of understanding are factors, hearing problems can be a combined issue as well as been a sole issue , stress ,and anxiety, depression, behavioural problems, lack of trust and little confidence , a fear of someone