UNIT 1 Promote Communication in Health, Social Care or Children’s and Young People’s Settings
UNIT CODE SHC 31
1.1 Reasons for communication: to express feelings, concerns, needs, to build relationships, to socialise, to ask question, to share ideas and information, to reasure ,to share experiences
1.2 How communication affects relationship at work : communication used to prevent or resolve conflicts and prevent misunderstanding, aids understanding of individuals needs, communication in the work environment with coleagues, people using services, children and their families, the ways communication is used to negociate,helps to build trust.
3.1 Diferences in use and interpretation of communication methods: diferences in verbal communication eg. Language, vocabulary, dialect intonation, gestures, use of body language, non-verbal facial expression, eye contact
Ways that an individuals background can influence eg.culture, Socio economic status, age, gender
3.4 Clarifying misunderstandings ; use of active listening, avoidind misinterpretation of body language, repeating, rephrasing,checking understanding,use of visual cues
4.1 Confidentiality ; Where one person receivs personal or sensitive information from another person, this information should not be passed on to anyone else without to consent of the person from whom the information was received
4.2 Maintaining confidentiality in day to day communication :Confidentiality in different inter-personal situations eg adult receives personal or sensitive information about
Unit 7 Thread 2: Case 3 (Sandra) from Unit 1 Lauren, Cynthia, Jana and Regina Sandra feels helpless, confused and wants the best for all of her children. As advocates, we would interview her in two parts; in a calm setting outside of the home where she can relax and talk with us and inside the home on a typical day so that we can observe the routine and family dynamics. Below are the questions we feel are important to understand and address. | |Lead Question From Assignment…
Unit 1 (1.1) Effective communication is vital in developing positive relationships with children, young people and adults. Ensuring that you consider both how you approach other people and how you respond to them. When responding to be aware of how you respond verbally and also your body language. For example you should show an interest in the child, young person, and adult. Speak appropriately, slowly and politely, ask questions to take part. Communication should be strong and effective, this…
Unit 3- Supporting Children E1 There are 5 current legislations I have identified: -Data Protection Act 1998 -Children Act 1989 -Equality Act 2010 -The Children Act 2004 -Safeguarding Vulnerable Groups Act 2006 E2 Data Protection Act 1998 states that all personal information must be kept safe and only accessible to the right people at all times. This is to ensure that confidentiality is maintained in the setting at all times to keep yourself and the children safe. It also states that confidentiality…
Unit one: Principles of personal responsibilities and working in a business environment Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document, either onto your computer or a disk • Then work through your Assessment, remembering to save your work regularly • When you’ve finished, print out a copy to keep for reference • Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My…
Unit 1 1) 1.1 To express feelings, personal and private need’s, information, comfort and affection, to give instructions and directions, to offer choices and guidance. 1.2 Communication in the work place is essential across all aspects, between carers , nurses ,residents, families, outside services and all other members of staff within the home setting’s to ensure all relevant and up to date information is up to date and accurate involving the residents , medical/health needs and personal…
Darryn Lovely English III Unit 1 Essay February 21, 2014 Role of Religion in Puritan Times. In the Puritan day everyone was very religious, because barely anyone had their own say in their beliefs. If a person was to say that they were not a believer, they would be considered a witch and would be hanged . In the Crucible, people were hanged for having their own beliefs. In the Sinners in the Hands of an Angry God, there were sermons that told people other beliefs against God is a sin…
Unit 1. Case Study 1. Tell Me About Blood 1. What is the significance of a lower-than-normal hematocrit? What is the effect of a bacterial infection on the hematocrit? (PAGE 618 619) First, hematocrit (HCT) is the percentage of blood made up of red blood cells. Usually measured by centrifuging a blood sample in a graduated tube and then reading the volume of red blood cells and dividing it by the total volume of blood in a sample. A significant drop in hematocrit is an indication of anemia (lower-than-normal…
American InterContinental University Online Financial Management Unit 1 Individual Project October 7, 2012 Abstract The New York Stock Exchange also known as NYSE along with the National Association of Securities Dealers Automated Quotation System that also known as NASDAQ will be compared and contrasted. Due to the stock exchange’s sheer size, laws have been proposed and passed such as the Public Company Accounting and Investor Protection Act of 2002 and the Sarbanes-Oxley Act of 2002…
UNIT 1 Conner Le Vaast Task -- Local Community. UNIT 1: INVESTIGATING SCIENCE AT WORK: TASK 1 Summary of Varying Research Methods. The research methods that I chose to use, would be the Internet, using contact via E-mail, conversing over the phone, word of mouth and using the phone book. I found these research methods to be simplistic, easy to manage, and undergo, as they are all efficient, easy to access and use on a basic daily life, the internet being widely available…
Unit 9: Creative product promotion- P1-Describle the promotional mix used by two selected organisations for a selected product/service. Introduction In this report, I will explain what the promotional mix is, and how it is used, by two selected organisations for a selected product/service. I am looking at Apple and Haringey Sixth Form Centre and I have also selected a product or service for each business. Define promotional mix The promotional mix is a form of communication with the customer…