SHORT ANSWER QUESTIONS - M2.04 developing the work team

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Understand the nature of teams and the features of team roles and responsibilities including the advantages and disadvantages

1. How does a team differ from a group? Give 3 examples of the differences. (3 marks)

A team is a small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable. 1
♣ Small Number
(10 people vs. 50 are more likely to work successfully through individual, functional, and hierarchical differences)
♣ Complementary Skills (what each team member brings)
-Technical or functional expertise
-Problem-solving and decision-making skills
-Interpersonal skills
♣ Committed to a common purpose and performance goals
(this is the ESSENCE of a Team. Without it, groups perform as individuals; with it, teams become a powerful unit of collective performance.)
♣ Committed to a common approach
(How the team will work together, make decisions, and support each other)
♣ Mutual Accountability
(the team’s commitment to its purpose, including opportunities to give and receive different viewpoints about shared goals/issues in a respectful manner)

2. Leading the team is an important team role. Briefly describe 2 other roles that members of a team might fill using a recognised model (2 marks)

3. Describe the 4 stages in team development (4 marks)

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4. Briefly describe 2 advantages and 2 disadvantages for an organisation of using teams to organise people to produce goods and services. (4 marks)

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Know how to identify training needs of a group or team and how those needs may be met

5. Explain briefly why an organisation might want to carry out a ‘Training Needs Analysis’ of its employees (4 marks)

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6. State 1 advantage and 1 disadvantage of each of the following ways of training your team: a. Going on a 1 day training course away from the workplace b. Having a trainer come in and train them in the workplace