CHAPTER 1
MANAGEMENT IN
A DIVERSE
WORKPLACE

McGraw-Hill/Irwin

Copyright © 2013 by The McGraw-Hill Companies, Inc. All rights reserved.

Learning Objectives
Define management
Describe the levels of management
Discuss the functions of management
Explain the roles of a manager
Describe the skills required to perform the work of management
• Explain how principles of management are developed •
•
•
•
•

1-2

Learning Objectives
•
•
•
•
•

Define the glass ceiling
Explain diversity
Define entrepreneur
Define small business
Outline three requirements for encouraging entrepreneurship in medium-sized and large organizations 1-3

Management and Its Importance
• Management: Form of work that involves deciding the best way to use an organization’s resources to produce goods or provide services
• Resources include:
• Employees
• Equipment
• Money

1-4

Management and Its Importance
• Umbrella of management encompasses:
•
•
•
•
•

Making good decisions
Communicating well with people
Planning and delegating tasks
Training and motivating people
Appraising employees’ job performance

1-5

Figure 1.1 - The Management Pyramid

1-6

Figure 1.2 - Levels of Management

1-7

The Management Process
• Ways to examine how management works:
• Dividing the tasks managers perform into categories • Looking at the roles different types of managers play in a company
• Looking at the skills managers need to do their jobs 1-8

Management Tasks
Planning
• Deciding what objectives to pursue and what to do to achieve those objectives Organizing
• Grouping activities, assigning activities, and providing the authority necessary to carry out the activities

Staffing
• Determining human resource needs and recruiting, selecting, training, and developing human resources
1-9

Management Tasks
Leading
• Directing and channeling human behavior toward the accomplishment of objectives Controlling
• Measuring performance against objectives, determining the causes of deviations, and taking corrective action where necessary

1-10

Figure 1.3 - Relative Emphasis Placed on Function of Management at Each Level of Management

1-11

Figure1.4 - Definitions of Management
Roles

1-12

Management Skills
Conceptual skills
• Understanding the relationship of the parts of a business to one another and to the business as a whole Human relations skills
• Understanding people and being able to work well with them

Technical skills
• Being able to perform the mechanics of a particular job

1-13

Figure 1.5 - Mix of Skills Used at Different
Levels of Management

1-14

Principles of Management
• Developing principles of management is complicated • Factors cannot be controlled

• Management principles are developed through observation and deduction
• Deduction - Drawing a general conclusion from specific examples

1-15

Principles of Management
• Management principles are viewed as guides to action and not rigid laws
• They are susceptible to change
• They are interpreted differently by different people 1-16

The Changing Nature of the Manager’s
Environment
• Changes in information availability
• Require managers to have increased technical skills • Higher levels of skill and training require new approaches to motivation and leadership

• Changes in outlook toward the work environment • Safe and healthy working conditions
• Opportunity to use and develop individual capabilities • Opportunity for personal and professional growth
1-17

The Changing Nature of the Manager’s
Environment
• Work schedules, career demands and travel time that do not regularly take up family and leisure time • Right to personal privacy, free speech, equitable treatment and due process

• Changes in demographics

1-18

Figure 1.6 - Projected Population of the United
States, by Demographic Group: 2010 to 2050

1-19

Diversity and Management
• For many years, the managerial positions have been dominated by white males
• In the last two decades of the twentieth century, more women and minorities