(4*4%) 14 % 25 % 45 % COURSE DESCRIPTION AND LEARNING OUTCOMES • Course Description Operations management (OM) involves design, planning, establishment, control, operation and improvement of the activities/processes that create a firm's final products and/or services. At one time, the term "operations management" referred primarily to manufacturing issues. The growing economic importance of service activities, however, has broadened the scope of OM function (in fact, the course will focus more on…
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