Table of Contents

PART ONE HUMAN RESOURCES MANAGEMENT IN PERSPECTIVE

1. The Challenge of Human Resources Management 1 2. Strategy and Human Resources Planning 13 3. Equal Employment Opportunity and Human Resources Management 25

PART TWO MEETING HUMAN RESOURCES REQUIREMENTS

4. Job Analysis and Job Design 43

PART THREE DEVELOPING EFFECTIVENESS IN HUMAN RESOURCES

5. Expanding the Talent Pool: Recruitment and Careers 54 6. Employee Selection 72 7. Training and Development 83 8. Performance Management and the Employee Appraisal Process 96

PART FOUR IMPLEMENTING COMPENSATION AND SECURITY

9. Managing Compensation 111 10. Pay-for-Performance: Incentive Rewards 127 11. Employee Benefits 143 12. Promoting Safety and Health 158

PART FIVE ENHANCING EMPLOYEE-MANAGEMENT RELATIONS

13. Employee Rights and Discipline 170 14. The Dynamics of Labor Relations 189

PART SIX EXPANDING HUMAN RESOURCES MANAGEMENT HORIZONS

15. International Human Resources Management 213 16. Creating High-Performance Work Systems 227

PREFACE

The student Study Guide that accompanies the 16th Edition of Managing Human Resources by Bohlander & Snell offers something new and exciting to motivate your learning in this course. The objective of the student Study Guide is to increase your understanding of human resources management theory and concepts.

Learning Outcomes (LO). You may use these to provide an overview of what you will be learning in each chapter. After you have read the chapter in the text, read the Learning Outcomes again to review what you should have learned from the chapter.

Chapter Summary. The Chapter Summary is prepared in conjunction with the learning objectives. Read and study the Chapter Summary carefully. Review any concepts in the text that you did not completely understand.

Self-Test Questions. The Self-Test section includes three separate self-test exercises – Multiple Choice