Review the range of groups and individuals whose communication needs must be addressed in own job role
Communication with clients / service users can take many different forms, depending on the service user and their needs. In general cases we may be assisting an elderly client in their own home, who still has all their faculties and competency. Is this circumstance we would at initial set up stage consult with the client on how they would prefer to have service provided, this includes the type of staff they are allocated to their home. Preferences are set up and adhered through the care plan. Communication needs to be available 24 hours per day to ensure that the client feels like they have full and final decision with their care. With some client they may suffer from different conditions such as Autism Spectrum Disorders, Dementia, Borderline Personality Disorder etc, this situation would require specific methods of communication. For example with a client who has a sensory disability I may need to communicate via sign language such as makaton, I may require to use picture boards for communication. With clients who live with Autism, eye contact and direct attention can sometimes be hard to process for them, in this circumstance I may need to approach them slowly, and speak in short closed sentences. Communication will vary to a great degree with each client. Risk management plans are put in place to assist ourselves and out staff to communicate effectively with clients.
In my job role I must effectively communicate with a wide range of people. Directly in my workplace I must be able to communicate with people applying for work through different mediums i.e. internet applications, telephone, face to face or mailed in CV's. These forms of communication needs to be dealt with efficiently and effectively. I will communicate with this group further at telephone interview stage in which a range of different personal and professional information needs to be gathered to ensure that we are nationally and legally compliant. If a person is successful past telephone screening stage I would offer to invite the person in for a face to face interview. However if they are not I would inform the candidate they have been unsuccessful and attempt to offer feedback for future job applications. This information can be distressing for people so needs to be handled delicately. I will communicate with the successful group at face to face interview stage. Communication needs to alter from purely data and fact finding to include a relationship building aspect and establishing a precedent for future communication as the employer / employee relationship. Once the candidate is successful I remain in regular contact with them through their training and induction to ensure they feel supported. Once compliant I would communicate with them regularly via shift offers, payroll enquiries, regular supervisions and appraisals, any miscellaneous enquiries they may have and if required disciplinary procedures. I must also communicate with colleagues in my immediate office environments, for instance the resource team who assist me in registering
Management and Leadership Level 5 Management and Leadership Contents Page Qualification structures Unit 5001 Unit 5002 Unit 5003 Unit 5004 Unit 5005 Unit 5006 Unit 5007 Unit 5008 Unit 5009 Unit 5010 Unit 5011 Unit 5012 Unit 5013 Personal development as a manager and leader Information based decision making Performance management Resource management Meeting stakeholder and quality needs Conducting a management project Financial control Marketing planning Project development and control Human…
Strategic Management and Leadership Level 7 Strategic Management and Leadership Contents Page Qualification structures Unit 7001 Unit 7002 Unit 7003 Unit 7004 Unit 7005 Unit 7006 Unit 7007 Unit 7008 Unit 7009 Unit 7010 Unit 7011 Unit 7012 Unit 7013 Unit 7014 Personal development as a strategic manager Strategic performance management Financial management Strategic information management Conducting a strategic management project Organisational direction Financial planning Strategic marketing…
Unit Title MU 5.2 Assessment Criteria 1.1 Explain the sequence and rate of each aspect of development that would normally be expected in children and young people from birth – 19 years. Physical development is the increase in size which takes place as a child develops. It is the way the body increases in skill and becomes more complex in its performance. Whole body movements are described as gross motor skills and fine motor skills are the use of hands in co-ordination with the eyes…
from, or link to. Without legislation then there would be no rules or equality, especially in how we look to protect our children and the staff. Portfolio of Legislation Legislation and Regulations Reference to Unit and assessment criteria Children Act 1989 Unit 6: 4.1 and 4.2. Unit 8: 1.4 The act focuses on the welfare of the child and states that the court should consider a child’s welfare as paramount. Its states a child ideally is best cared for by their family. Duties/responsibilities have…
rate is 8%. The cost of capital is 10%. Calculate the net present value of this project. (1) Explain the pros and cons of using this method to evaluate a capital expenditure (10 points) and (2) show all computations required to arrive at the correct solution. (15 points). (Points : 25) Net Present Value = -136000 + (25000/1.1) + (25000/(1.1^2)) + (25000/(1.1^3)) + (25000/(1.1^4)) + (25000/(1.1^5)) + (70000/(1.1^5)) = $2234.16 Pros – Net Present value considers time value of money and is easier…
Teaching and Learning in schools Mandatory Units Learner Name: The tasks have been re-written with boxes after each section for you to fill in if that would suit your learning style. Some learners find this helpful. You don’t have to work this way. You can present your tasks in other formats if you wish as long as it demonstrates evidence of the knowledge and understanding. NB: Please ensure that you refer to the unit additional guidance throughout the completion…
Multinational Business Finance, 12e (Eiteman, et al) Chapter 1 Globalization and the Multinational Enterprise 1.1 Globalization and Creating Value in the Multinational Enterprise Multiple Choice 1) Which of the following are critical to a firm trying to reach the top of the "firm value pyramid"? A) An open market place. B) High quality strategic management. C) Access to capital. D) all of the above Answer: A Diff: 2 Topic: 1.1 Globalization and Creating Value in the Multinational Enterprise…
There are other participants in a mutual fund, such as board of trustees; an asset management company or AMC (the investment manager); and unit-holders, who are the investors in the fund. The sponsor is a shareholder of the AMC, as per SEBI regulation, the effective control of the AMC is with the board of trustees, who function as the governing body. It is for this reason that most of the…
qualification is made up of units each representing a small step of learning. This allows the qualification to be completed at your own pace. All of the units achieved can be ‘banked’. This means that if you want to take another qualification which includes the same units you do not have to take them again. Each unit has: a level - shows how difficult it is a credit value - one credit represents about 10 hours' work a unit aim – explains what is coved in the unit learning outcomes – cover…
Washington in private jets to ask for handouts from taxpayers. But did they cause the global financial crisis? 1 Getting Started When you have completed your study of this chapter, you will be able to 1 CHAPTER CHECKLIST 1.1 DEFINITION AND QUESTIONS All economic questions and problems arise because human wants exceed the resources available to satisfy them. Scarcity 1 Define economics and explain the questions that economists try to answer. 2 Explain the core ideas that define…