Ethics, Integrity, Trust, Training, Teamwork, Leadership, Recognition, and Communication all make up Total Quality Management. These eight key elements are divided into four groups according to their function. These groups are Foundation, Building Bricks, Binding Mortar, and the Roof. This is an important idea because a business is much like a building; if the building is going to last, the pieces must be equally strong. If there is a leaky roof, there is water damage and further costs involved…
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