P1 The role of effective communication is very important when communicating with people. Communication is exchanging and imparting messages through a range of different ways such as speaking, gesturing, body language and eye contact.
P2 A couple of the theories in Communication are Tuckman and Argyle. Tuckman came up with the four group stage of ‘Forming, Storming, Norming and Performing’.
Forming – Forming was when the group depended on the leader to make decisions for the group, and there was very little responsibility for the rest of the team (who were not the leader). The leader must be able and ready to explain their objectives, purpose and goals.

Message Sent: The message sent has shown our communication for our desire of buying a car.
Message received: We tell someone that we wish to tell our desire to buy a care which could be a relative.
Message Decoded: Everyone decodes message differently, so saying ‘I Want a car’ can come across in different ways, so they may decode in a different way that may be incorrect.
Message understood: Now they should understand what you were trying to say and have decoded it correctly and what you were trying to communicate, so now the cycle can begin again.
P3 In Plunkett court, staff will need to use effective communication to help do their job properly. They will come across the need to use communication when there is a busy week, with a lot of different types of people from different backgrounds, ethnicities and ages. People that have been brought up from another country that may have different views on life compared to other people brought up in a different environment. Also the time (decade) they were brought up in can have a very big impact on their views as times have changed drastically. In a health and social setting patients being told something by staff or doctors, patients may not agree on this which can cause conflict. When patients are comfortable with the people around them in an environment, which are the staff and they feel as though they can trust them, the sender and receiver of the messages will be clearer. If the atmosphere – the room that they are in is calm and easy, this can make the patients feel at ease – which will help them concentrate on the topic. Body language; signs and signals are used quite often for communication such as hand gestures and facial expressions. Facial expressions show feelings of a person and hand gestures are also used to emphasise what the person maybe saying. Pictures; such as pictures from a book to help explain something to smaller children in school or elderly people that may not understand things as well, so they may need to be shown exactly what they are being taught. Other things that can help communication are charts, symbols, letters, words, electronic voice (technology) and specially adapted computers.
These people will have different opinions so the staff will need to work together as a team to ensure things get done. As in a busy environment they may not always be able to talk face to face in one room, so understanding eye contact or gestures will help out so that they know what to do. Staff will need to have Interpersonal interactions with one another which are talking within the same room. They may need to do this to keep information of patients in Plunkett Court Medical Centre confidential.
P4 If there were communication barriers in Plunkett court, such as a staff member couldn’t understand what a patient’s family member was saying because they were foreign and didn’t speak English, a translator would have to be used, or somebody that spoke their language. This would avoid confusion. Also if a patient was deaf, to overcome this communication barrier they would need a hearing aid. Other strategies to overcome barriers in communication are; leading patients into a quiet room with no distractions, this way they can focus on the point, a well lit room – a dark and dull room may be off putting for patients and