Competency Examples with Performance Statements

The examples below of competencies may be used in various staff management functions like:
 Planning performance expectations.
 Determining training and development needs.Teamwork
Definition
Promotes cooperation and commitment within a team to achieve goals and deliverables.
Performance Statement Examples
• Knows and supports teammates’ work and deliverables. Helps teammates who need or ask for support or assistance.
• Acknowledges and celebrates the achievements of teammates. Praises the team and its achievement to others.
• Encourages team unity through sharing information or expertise, working together to solve problems, and putting team success first.
• Helps remove barriers to team productivity and success.
• Ensures joint ownership of goal setting, commitments, and accomplishments. Involves everyone on the team.
Training & Presenting Information
Definition
Formally delivers information to groups.
Performance Statement Examples
• ‘Sets the stage’ for optimal learning. Comes prepared, and gauges the audience’s level of knowledge. Tailors the teaching style to the audience.
• Combines exercises, group discussions, lecture, and other methods to meet diverse learning styles. Uses props, slides, and other presentation aids well.
• Interacts with the audience, reading body language, gathering feedback, and holding their attention. Sees when listeners fail to grasp critical concepts and take steps to ensure comprehension. Uses individuals’ strengths to help them learn.
• Gives adequate attention to individuals without neglecting the group as a whole.
• Develops accurate standards or activities to measure the audience’s learning.
• Seeks ways to enhance the learning experience. Ensures that content is current, and that activities are engaging and effective.
Valuing Diversity
Definition
Helps create a work environment that embraces and appreciates diversity.
Performance Statement Examples
• Sees the value of cultural, ethnic, gender, and other individual differences in people. Creates an environment of learning about, valuing, encouraging, and supporting differences.
• Seeks different points of view and leverages diverse perspectives in group processes and decision-making. Checks own views against the views of others.
• Supports fair treatment and equal opportunity for all. Listens to and objectively considers the ideas/input of others. Respects the talents and contributions of all individuals.
• Strives to eliminate barriers to diversity; ensures that new barriers to diversity are not built.
Writing
Definition
Conveys ideas and facts in writing using language the reader will best understand.
Performance Statement Examples
• Uses correct vocabulary, spelling, grammar, and punctuation.
• Composes clear, direct, concise, complete messages.
• Chooses the most effective and meaningful form to express ideas and information. Uses bullet points, tables, or other tools to organize and present detailed or complex information.
• Adapts the content, tone, style, and form to suit the needs of the reader, the subject, and the purpose of the communication. Uses plain talk to explain complex or technical concepts.
• Organizes information so that facts or ideas build upon one another to lead the reader to a specific conclusion.
• Uses formal writing styles or advanced literary techniques and formats suited to the job.

 Establishing recruitment and selection criteria.
Teamwork
Definition
Promotes cooperation and commitment within a team to achieve goals and deliverables.
Performance Statement Examples
• Knows and supports teammates’ work and deliverables. Helps teammates who need or ask for support or assistance.
• Acknowledges and celebrates the achievements of teammates. Praises the team and its achievement to others.
• Encourages team unity through sharing information or expertise, working together to solve problems, and putting team success