areer SnapshotTen years of commended performance in key customer service and support roles.Expert in customer care/communications, problem solving, relationship building and user training and support.Computer SkillsWord, Excel, PowerPoint, Outlook.Mission StatementStrive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first. | | Customer Service & Support SpecialistOffering an award-winning track record of customer care excellence within high-volume environments that include… Call Centers Online Support Customer Service DesksKey Skills | | | World-Class Customer ServiceTroubleshooting/ Problem SolvingCustomer Order Fulfillment | Call Center OperationsComplaint Handling * | | | Professional Experience | | | Smilecare Jacksonville, FL | Patient coordinator, 2001 to 2010 | | | Humana Jacksonville, FL | Customer Service Specialist,1998 to 2001 | | | Fnf — Jacksonville, FL | Customer Service Rep, 1994 to 1998 | | | | | | | Provided telephone, online and face-to-face customer service/support within high-volume call centers (handling an average of 95 calls/internet inquiries daily), as well as filing claims, processing referrals and prior authorizations, scheduling procedures, office appointments and reviewing treatment plans..Performance Review Excerpts“…For the second year in a row, Christy has been the top performer on my team…exceeded her call metrics goals by 15%...excellent communication, technical support and troubleshooting