affects every function—marketing and sales, research and development, human resources, finance, and other functions. Therefore, these decisions should be directly linked to the strategy of the organization. You don’t need to look hard to find examples where operational capabilities have crucially hindered, supported, or led the firm’s business strategy. Myth 2: The focus in managing operations is essentially on cutting costs. Reducing wastes and costs are of course important in every organization but so are…
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