calculate of the business strategies and practices to become more ground-breaking in order to get companies performance. Although, documented cases of successful implementation exits, there are documented failures associated with unsuccessful attempts of implementation (Dahlgaard & Mi Dahlgaard-Park, 2006). This misguided TQM implementation efforts of many organizations led to skepticism of the improvement approach (Tiwari, Turner, & Sackett, 2007). Quality management is considered a principal strategy…
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