healing, awareness, persuasion, conceptualization, foresight, stewardship, commitment to the growth of people, and building community. This study is to examine several of these traits, how they were applied by a servant leader to transform the Department of Motor Vehicles’ (DMV) experience, and the overall affects of these qualities on the triple bottom line: the employer of choice, provider of choice, and the investment of choice (Blanchard & Ken Blanchard Companies, 2010). . From…
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