Assertiveness is an ability to take action in a positive, sincere, respectful, and confident way. It is also an ability to communicate directly using language that is to the point, taking initiative, focusing on solutions, addressing problems, taking ownership of problems, and bringing the problems to a close. Assertiveness can also mean being firm, patient, persistent, pushing someone into action, encouraging, and not compromising on the solution to the problem. Assertiveness requires flexibility tailored to the individual and the situation they are placed in. People usually have three obstacles that keep them from being assertive. They are: poor communication skills, low self-esteem, and a fear of conflict. An assertive response would
North Americans are generally very assertive.
A person can change their behavior by being in control. They can increase the chance of things happening by exchanging undesired behaviors for desired behaviors. By changing behavior the person will become truly assertive and have self-control. When doing something that has a positive outcome the person will increase their self-esteem. To be assertive a person has to be in charge of him or herself.
There are many skills associated with being assertive while on the job. One must think through goals, the steps to achieve them, and how to best use talents to accomplish the goal. Many times there are blocks that inhibit the work situation because the needed skills are not available to achieve the goal. These fears need to be taken under control and not be changed into passivity. Good interpersonal relations with fellow co-workers are also a plus. One must be able to ask for favors, say no when needed, and handle put-downs.
There are many different management styles when it comes to assertiveness. An effective assertive management style though is built on the foundation of good on-the-job relationships, honesty, teamwork, and mutual respect.
A manager should listen and pay attention to what their employees have to say. They should find out what is needed to complete a job. They should give clear directions on how to do the job and listen to any insight an employee might have. They should