the course pack prior to ensure that all forms, exam papers, books, spare paper, pens etc are present. I would also make learners aware of the time-scales involved in producing and sending certificates as this will vary whether they come from an awarding body or whether they are produced in house. I would also be aware of the importance of getting the completed course pack back to the administrator as quickly as possible so that they can produce certificates and invoices. I would also check the venue…
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