balance scorecard, learning organizations, workplace flexibility, work systems Understand the importance of strategic issues and the HR function (Figure 2.4 on page 38)…understand the following concepts: TQM, mergers/acquisitions, reengineering, international expansion, downsizing, outsourcing Understand the concept of E-business and the HR challenges in this high-tech environment Understand the term psychological contract, and the importance of flexibility in the workforce…understand the differences…
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