P1
One-to-one communication is when just two people talk to each other. One person will be talking and the other will be listening to the person talking. For this form of communication to work effectively they both must have eye contact to show they are involved and engaged with the person talking and to show they are comfortable with the person talking to them. An example of this form of communication is when I observed a one-to-one in the Royal Liverpool Hospital on a ward when one of the staff was talking to a patient to see how they were feeling and when they were telling them what they were doing to the patient. They have good eye contact and was at the patients eye level as they were sitting on a chair and the patient couldn’t lift there head up. The message was received as they used positive eye contact and was down at their level. When I last spoke to one of my friends, the conversation was about what we were doing over the weekend, I was celebrating my mother’s birthday and my friend was revising for exams. When we spoke to each other we sent each other messages and let each other know that the message was received by nodding and responding. We use eye contact so that we can convey unspoken language such as body language. This communication was effective because we spoke to each other clearly and effectively using eye contact and body language.
Group communication is when a group of people talk and listen to each other. In order for this to work effectively they must give eye contact to the person speaking to show they are listening. Also taking turns to talk and listening to everyone who speaks and not but in when someone is talking. An example of this is when I observed communication in the Royal Liverpool Hospital while visiting the A&E department when a group of staff was diagnosing a patient. They all took turns with their ideas and when they thought someone was right they would agree with their statement, none of the staff interrupted in when someone was talking which showed good communication. This was effective as they all took turns and listened to what they all had to say. The skills that I think are best for communication are:
Listening
Speaking concisely
Eye contact
Nodding or letting the speaker know that you understand
Formal communication is when you start with a greeting like “Good afternoon. How are you feeling today?” it is used to show respect for people and being polite. Formal conversation is often used when a professional person, such as a health or social care worker, speaks to someone. I observed a formal communication while at the Royal Liverpool Hospital when a nurse spoken to a Doctor about a patients notes. They used correct language and spoke formally. This was effective as the nurse used the correct language towards the doctor as he understood what the nurse was telling him.
Informal communication is usually used between people who know each other well, like friends and family members, they are more likely to start a conversation with ‘Hi, how are you?’ People usually communicate more informally with friends, including those they work closely with on a day-to-day basis. I observed an informal communication at the Royal Liverpool Hospital with a patient and their carer while they were having a conversation. They used slang language and used informal words. This was effective as the carer used appropriate language what the patient understood.
When communicating with colleagues you should show respect towards each other. You need to show you are listening and can remember details of conversations with your colleagues. Colleagues have to develop trust with each other. For example while I visited the Royal Liverpool Hospital I saw all the doctors and nurses discussing about a patient on the wards. This was effective as the doctors and nurses received the information because they listened to each other and took turns.
Health professionals such as doctors and nurses work with their own