Unit 1 p5 context: In the one to one interaction I played as Alf’s career his an elderly patient he lives in a care home and his money has been lost/stolen. His really angry therefore as his career i had to settle him down and try talk to him.my role was to calm Alf and try to re-cap Alf’s memory for him remember what happened to his money. verbal listening and responding skills:
When Alf was talking to me he was in a angry mood I had to calm him down, I responded to Alf in a calm voice so that he will feel that I’m listening to him and to also show that I’m ready to talk to him. I said 'Alf calm down please’ this shows that I was willing to listen to hear Alf’s point but I’m also using manners to make Alf feel safe.
Non-verbal listening and responding skills:
When I was trying to make Alf calm down I touched his shoulders and tried making Alf sit down in the chair so that I can talk to Alf. When communicating with Alf I sat in front of him to show I was listening to him he can see I was concerned about the situation. When Alf was angry and shouting I was standing near him but also giving Alf space.

reflective listening skills:
When Alf was talking I listened and sat down with Alf this made sure I was listening to him. I also asked Alf’s questions this shows I was interested on the situation. when Alf said he don’t remember where he put he left his money I said 'Alf you don’t remember where you put your money is this right Alf' this shows I’m listening to everything his saying and telling me if it’s true also this assures that I’m paying attention to Alf.
Questioning skills:
I used questioning to clarify Alf’s situation. I asked Alf where he last saw his money. I tried to clarify with Alf. I understood he can’t find his money therefore I tried re-capping Alf’s memory by asking Alf questions.
Environment
The environment in Alf’s situation was in a care home. Alf was in his room trying to