P1 ­ Explain the role of effective communication and interpersonal interaction in a
Health and Social care context In this task i am going to explaining what communication is and what the different types of communication are. I am also going to expand from this when people use communication and with who in two health and social care settings. Communication is simply the act of transferring information from one place to another.
Communication can be a means of giving information, obtaining information and exchanging ideas. Giving information would be when someone or yourself gives another person information about something. For example, in a health and social care setting like the
Hospital, a nurse informs her patient about his diagnosis. This is giving information. Obtaining information is where you take in information from someone or something. For example, at a care home, a resident takes in information from his carer when she tells him about his problems. Lastly, exchanging information is where you give information to someone else and they do the same back. For example, at a doctors they exchange information with other doctors about patients so they can give them good treatment. Communication in health and social care settings is so important because without giving, obtaining and exchanging information with patients and staff good care wouldn’t be able to be given because you wouldn’t be able to know how someone is feeling, thinking or wanting. There are different contexts of communication like One­to­one and groups. One­to­one communication is where two people communicate together. For example, a doctor and a patient is one­to­one communication because they are directly communicating to each other and no one else. This is an example of formal communication because the doctor is at work.
Another example is a carer and a resident at a care home communicate one­to­one when she cares for him. This is important because it makes the resident feel like he can ask questions in private and ask if he doesn’t understand anything. This can be formal and informal communication because when the carer is giving him medicine and care she may talk in a formal way but when she talks to him and socialises with him this can be informal. One­to­one communication is so important because it gives people that trust and relationship with someone that they might not get if there was a group of people. It also gives them the chance to have the focus on themselves and to have nothing else to worry about. Group communication is where more than two people communicate together. This is good because it means they can discuss information and exchange ideas for better care. For example, a group of 10 colleagues at a care home communicate together about the new patients that are coming. Another example is when the ambulance staff communicate with the

nurses and doctors in A&E to inform them what happened to the patient and all the details of the patient. This is so beneficial because it gives the doctors and nurses an insight to what happened quickly before they take it any further. Without this communication it may need to be done over the phone to someone and they may misinterpret something and the patient won’t be getting the best care. Also, communication can either be informal or formal. Informal communication is where someone talks informally like they would outside of a workplace. For example, informal communication can occur between residents and carers when they talk about day to day things rather than care. This is so important because it creates a stronger bond with residents at the home and makes them feel welcome. Many residents probably feel lonely and depressed, but having informal communication with carers makes them feel better.
Formal communication is where someone talks professionally to someone else. For example, a doctor speaks formally to their patients because they are seen