and speculation grew, I began to not just search for courtesy in the customer service setting but in a broader sense of my everyday life. In my day-to-day observations, I focused on looking for thoughtful acts, no matter how significantly small or grandiose they seemed, that consisted of politeness, respectfulness, and above all the display of consideration, which in turn, would create an effectively positive outcome in the life of one or lives of many. In short, the simple act of being nice. With this…
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