(2001) give good background material for those teaching this chapter. Articles of special note are by Silverstro and Cross (2000) on the service profit chain, Wirtz, Kum and Lee (2000) on the service guarantee and Swank (2003) on the “Lean Service Machine”. Answers to Questions 1. a. Check clearing in a bank: Low customer contact, Low uncertainty. b. Bank teller: High customer contact, Medium uncertainty. c. Bank loan officer: Medium customer contact, High uncertainty. 2. School:…
owner from: Jennifer White, Admin subject: profitable Alignments date: April 20, 2015 cc: Gracie McGuire, managing owner We are losing money on our current alignment machine and wasting the time of our office staff and technicians as well. Our current alignment machine is loaded with outdated software and is broken. The cost to repair the circuit board and purchase a software upgrade is in excess of $15,000. We received calls almost daily from customers requesting an alignment and we have to turn…
Information and data is scattered across different departments like: • PURCHASING Vendor name Service contract • CLINICAL DEPARMENTS Equipment Manuals PM procedures Service contract Repair records • STOCK ROOM Consumables Equipment • MAINTENANCE In-house repair history Spare parts • ACCOUNTING Purchase date Vendor name Price • ADMINISTRATION Hospital asset number Warranty information Therefore, a system is required that basically helps…
Although at first glance it seems that the two types of engines are completely equal and have the same work items there are differences, these differences could cause considerable damage if sometime under carelessness or confusion fill the tank with the wrong fuel. There are many differences between these two types of motors however outstanding is how one start the combustion process, the petrol engines are recognised on the principle of a spark that appears inside the cylinder must be through plug…
Revolutionizing Modern Medicine Nanotechnology is a remarkable field that manipulates matter at the atomic scale, allowing the creation of many exciting innovations. Medicine is one of the areas that will be impacted by these innovations. Nanotechnology involves creating and manipulating objects at the 1-10 nanometer scale. Objects like viruses and cell components are at these sizes, enabling nanotechnology to affect them directly. This is crucial to medicine since new therapies and devices can…
young entrepreneur and Damon Wilson who has worked in the car repair and tuner business for the past 10 years. Having owned a car repair and tuner shop in the East Orlando for over 5 years, Damon Wilson is well known and respected in the East Orlando area. The differentiator for D&D FRESH CAR WASH will be our services. It is believed that people will come to the car wash not only to have their cars cleaned and detailed , but also for repairs, modifications, tuning, audio, rims and tires. Additionally…
different alternative sites. It is a strategic decision that cannot be changed once taken. If at all changed only at considerable loss, the location should be selected as per its own requirements and circumstances. Each individual plant is a case in itself. Businessman should try to make an attempt for optimum or ideal location. What is an ideal location? An ideal location is one where the cost of the product is kept to minimum, with a large market share, the least risk and the maximum social gain…
These ideas contain the key to a harmonious life and peaceful co-existence with one’s surroundings. With these ideas comes the concept of emptiness. Only by seeing the big picture for what it is, can people achieve true peace. A full mind concerns itself with all of the petty conflicts of life. A full mind agonizes constantly about issues of which a person usually has very little control, and of which the outcome is not terribly important in the overall scheme of things. Only and empty mind…
still landing at the beach below. The United States had taken heavy casualties trying to get to the top of the mountain. The Japanese were dug in to pill boxes, a hidden fighting position through which the Japanese would attack the Americans with machine guns, which were connected via tunnels, to other defensive fighting positions. As soon as the Americans had cleared one pill box and were moving on, more Japanese troops would occupy the previously cleared pill boxes and start killing more of the…
that can be used by everyone around the world. It wouldn’t matter how old you are or if you’re good with computers or a computer geek, everyone can use the Web. 3. Work flow software- This as Friedman explained is the ability of a machine to communicate to another machine without an actual human being involved or part take in this. 4. Uploading-Communities collaborating and uploading on online projects. Friedman considers the phenomenon "the most disruptive force of all." 5. Outsourcing- Has allowed…