Operations A new perspective of hotel operations: What hoteliers can learn from Airbnb 2 Abigail Wong 43620928 Success of Airbnb Through building trusted relationships, realising the importance of experience and integrating new technologies, these elements have led to Airbnb’s great success. Trusted Community “But without trust, Airbnb simply doesn’t work,” (Chesky, 2011). Hence, it is the main aspect that Airbnb focuses on. Throughout…
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