Business and Systems Analysis Report

ColesOnline

AUTHOR/SNAME
AUTHOR/S STUDENT NUMBER

Due Date: Week 10 @ 1:30pm
Table Of Contents

1. Introduction 3
1.1. Purpose 3
1.2. Scope 3
1.3. Assumptions 3
1.4. Roles 3
2. Current Business Situation and Strategy of ColesOnline 3
2.1. Analysing the current business situation and strategy 3
2.1.1. Stakeholder Analysis 3
2.1.2. Rich Picture 3
2.1.3. SWOT Analysis 4
2.1.4. PEST Analysis 4
2.2. Competitive Environment of ColesOnline 4
2.2.1. Analysis of Key Competitors 4
2.2.2. Porters Economic Relationships 4
3. Typical Customer Experience at ColesOnline 5
3.1. The operational context 5
3.2. System Model 5
4. Required ICT Infrastructure 6
5. Recommendations 7
5.1. Project Manager 7
5.2. Business Analyst 7
6. Conclusion 7
References 7
Appendix A – Rich Picture 8
Appendix B – SWOT Analysis 9
Appendix C – PEST Analysis 10
Appendix D - Analysis of Key Competitors (SYSTEMS) 11
Appendix E – Infrastructure Table 12
Appendix F – Model of Customer Experience 13

1. Introduction
Introduce what your report is about. Introduce what this section is about.

1.1. Purpose
Outline the purpose of this report – why you are writing it
1.2. Scope
Outline the scope of this report – what is in the report

1.3. Assumptions
Outline any assumption you make.

1.4. Roles
List the roles of each team member
Refer to the work logs in TASKLOG.DOC for a breakdown of each team member’s work.

2. Current Business Situation and Strategy of ColesOnline
This section presents a detailed analysis of ColesOnline. Demonstrate an understanding of organisational goals & objectives. Introduce what this section is about.

2.1. Analysing the current business situation and strategy

Briefly introduce what will be discussed in this section. Why are these sections important?

2.1.1. Stakeholder Analysis

List each of the stakeholders and give a brief description (1-2 sentences) for each discussing their relationship to ColesOnline.

See the list of stakeholders from the lecture slides.

2.1.2. Rich Picture

Present your rich picture in Appendix A. Discuss the main issues / conflicts / partnerships in this section. Give a general overview of ColesOnline, what its products are, how it operates on a day-to-day basis (online/stores, payments, environmental issues) in this section.

2.1.3. SWOT Analysis

Present your SWOT Analysis in Appendix B. Discuss the results of your analysis in this section. Summarise what you wrote in Appendix B (in the table). State the main points/findings here and briefly discuss them and why they are important strengths, weaknesses, opportunities or threats.

2.2. Competitive Environment of ColesOnline

Introduce what this section is about. Why are these sections important?

2.2.1. PEST Analysis

Present your PEST Analysis in Appendix C. Discuss the results of your analysis in this section. Summarise what you wrote in Appendix C (in the table). State the main points/findings here and briefly discuss them and why they are important political, environmental, social or technical issues.
2.2.2. Analysis of Key Competitors

Present your analysis of key competitors in Appendix D. Discuss the results of your analysis in this section. Discuss one main point from each of the analysis in Appendix D (a paragraph each).

3. Typical Customer Experience at ColesOnline

Briefly introduce what will be discussed in this section. Why are these sections important?

This section will outline the activities of a typical customer experience (human activity system) and the associated information systems and ICT systems.

3.1. The operational context
Outline the operational context (day to day operations) and human activities. Use the infrastructure table (activity, information, IS, ICT) in Appendix E and discuss the table in details here. Be sure to discuss each activity.

3.2. System Model
Basic model of the current system using correct modelling notation

Discuss the basic purpose of the model