company to achieve its full potential? The enterprise solution, quality, initiatives, and APIs were all value-generating efforts that would drive revenue, yet ironically, they had the potential to threaten the user-friendly, flexible nature of the tool that had been the very foundation of SurveyMonkey’s success Identify other general issues (eg, competition, IT alignment, etc). 1. SurveyMonkey had an unconventional way of operating (e.g. marketing the business through word of mouth and dressing in…
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