AG2 Support Clients to make use of the advice and guidance service

When conducting an IAG interview it is vital as an advisor that I am able to clarify the client’s requirements and circumstances in order to agree with them the best course of action to help them achieve their goals or to be able to signpost them to other external organisations and charities. Most clients I give advice and guidance to are jobseekers aged between 18 and 60 or those who are at risk of redundancy. All of my clients have a variety of different situations and aspirations and need to be treated as individuals. The room in which IAG is conducted in is private, spacious and clutter free in order to allow the client to feel secure and allow them to feel relaxed
There is sometimes the need to complete additional activities in order for a client to reach their goal one step at a time and review their achievement after each step. Occasionally I have to refer to services other than my own so I inform the client that GB Training can not provide all the services that they require so I have to refer to another training provider or College. I have brochures from all the local providers and am able to get an IAG advisor from that organisation to attend the interview so that the client can get the best available information to make their decision. One such example of this is that a lot of people who are facing redundancy would like to start their own business decorating cakes or providing beauty treatments, GB training can not provide the beauty or decorating courses so the client will have to learn this elsewhere.
If I am required to send a client to another service provider I have to complete a due diligence form and provide each client with the equality and diversity policy, data protection policy and the appeals and grievance policies for the alternative service provider. I also have to ensure that the client is properly inducted within the new service provider and understands what is expected from them regarding attendance and