Nova Southeastern University
Principles of Management
Mid-Term Exam:
Chapter 1

1.One of the important ideas in the text's definition of management is Management is the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources

2. Which of the following is not a function of management? Planning. Organizing. Leading. Controlling.

3.The biggest mistake that many manager's make is the failure to comprehend and adapt to the rapid pace of change in the world around them

4. Being a successful manager means thinking in terms of all of the following, except: Manager Identity: generalist, gets things done through others, a network builder, and works in highly independent manner

5. To meet the needs of the organization, all managers carry out the three major categories of roles. They are: Informational, interpersonal, and decisional roles.

6. In the new workplace, work is digital, flexible, virtual, and empowered: diverse, in contrast to the old workplace where work was mechanical, structured, localized, and loyal employees: homogenous.

7.Today's best managers embrace ambiguity and create organizations that are all of these EXCEPT create organizations that are fast, flexible, innovative, and relationship-oriented

8. Success in the new workplace depends on the strength and quality of collaborative relationships.

9..Which of the following skill is the manager's ability to work with and through other people and to work effectively as a group member? Human skills

Chapter 2

10.The nineteenth and early twentieth centuries saw the development of which management perspective?
Classical Perspective

11. The three subfields of the classical perspective include: scientific management, bureaucratic organizations, and administrative principles.

12.Who is considered the "first lady of management?" Lillian M. Gilbreth

13. Frederick Winslow Taylor is considered the "father of scientific management."

14.Max Weber felt selection of employees should be based on: not what you know, but rather on competence and technical qualifications, which are assessed by examination or training and experience

15.Scalar chain: refers to a chain of authority extending from top to the bottom of the organization and including every employee.

16.Tommy believes his employees are responsible, creative, and able to work with minimal direction. He is a Theory Y manager?

17. Organizational development is one specific set of management techniques based in the behavioral sciences approach.

18. Total Quality Management focuses on managing the whole organization to deliver quality to customers.

Chapter 3

19. The environments in which businesses operate are increasingly dynamic, requiring managers to be ready to react and respond to even subtle environmental shifts.

20.All of these are a part of an organization's task environment EXCEPT task environment= Customers, competitors, suppliers, labor market

21. Which dimension of the general environment represents the demographic characteristics, norms, customs, and values of the population within which the organization operates? Socio-Cultural Dimension

22.The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the Economic Dimension

23.A recent significant trend in the economic environment is the frequency with which companies seem to be involved in mergers and acquisitions, small business sector vitality

24. A government inspection has required your company to upgrade the safety equipment in the manufacturing process of ice creamery. What dimension of the external environment has influenced these upgrades? Legal/polical

25.Which of the following roles are assumed by people and/or departments that link and coordinate the organization with key elements in the