words: industries: real estate; production: scheduling, applications. History: This paper was refereed. L ean enterprise concepts have revolutionized performance in scores of organizations. Highly publicized success stories from Toyota, Harley Davidson, Hewlett Packard, Dell, Dana, Eaton, and others provide examples in manufacturing contexts. Increasingly, these concepts are being applied in services— hospitals, fast food, insurance-claim processing, engineering change orders, and so forth…
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