Unit 1
1
1.1- People communicate:
- To express feelings
- To exchange ideas
- To understand another
- To ask for help or advice
- To express needs
- To give and receive information
- To share opinions
- To share emotions
- To share experiences
- To socialize

1.2- Effective communication affects all aspects of own work to meet the needs of others.
Communication ensures effective team work and continuity of care. It also ensures that any issues are recognised and reported.
Helps to build trust and helps to develop knowledge and skills.

1.3- It’s important to observe an individual’s reactions when communicating with them to observe their body language, and make sure that are no misunderstandings.
Can be considered as body language: facial expressions, eye contact, touch, etc...
Body language helps individuals to express themselves in a non-verbal way or to emphasize their ideas, emotion, etc...

Unit 1
2
2.1- The best way to find out an individual’s communication and language needs, wishes and preferences is through conversation, questions, what language he or she is most comfortable using and how can this facility supply the materials and services to ensure his or her safety, health and well-being.
2.2- communication methods can be:
- Body language
- written
- British sign language
- Pictures and symbols
- Interpreters
- Translators
- Linguistic tone
- Phone systems
- Face to face conversations, etc…
2.3- we should seek advice about communication when struggling to communicate with someone.
When this situation happens we can seek for advice by talking to a superior (manager, supervisor) or to a communication or language support specialist (psychologists, speech and language therapists) and ask advice how to deal with the problem.

Unit 1
3
3.1- The barriers that can reduce effective communication are:
- Poor lighting
-Dialect
- Use of Jargon
- Cultural differences
- Language differences
- Speech impairment
- Learning disability
- Autism
- Hearing impairment
- Visual impairment
- Developmental stage
- Emotional distress
- Heat
- Noise
- Effects of drugs or alcohol
- Aggression, etc.
3.2- Ways to reduce barriers to effective communication:
- make changes to the environment, use support services and approach people differently to help them overcome their communication difficulties.
Speak clearly, using facial expressions and gesture if necessary.
Reduce distractions, use appropriate vocabulary, use technological aids, etc.
3.3- Ways to check that communication has been understood: repeat and rephrase when necessary, ask questions to make sure that the information has been understood, allow time for response, observe body language.

Unit 1

3.4-the sources of information and support or services to enable more effective communication are:
- Third sector organisations like Stroke Association or Royal National Institute For Deaf People (RNID)
- Translation services: change the written text from one language to another
- Interpreting services: convert spoken language to another language (e.g. Sign language)
- Speech and