What is the most important way the small business you have chosen meets customer needs? In this project I aim to tell you all about the business I have chosen and identify the ways that it meets the needs of its customers. The business I have chosen to base my project on is called ‘Lees Heginbotham & Sons Ltd’. The address of the business is: 59-61 George Street, Oldham, OL1 1JF. The business also has a website for its customers: leesheginbotham.co.uk. ‘Lees Heginbotham & Sons Ltd’ is a Private Limited Company and therefore this tells me that it has limited liability. The business has 6 employees, the manager, a cleaner and four carpet fitters. * What does ‘Lees Heginbotham & Sons Ltd’ do? ‘Lees Heginbotham & Sons Ltd ’provide One way that ‘Lees Heginbotham & Sons Ltd’ meets its customer need is by training its staff. They do this so that the staff know how to do their job and deal with any customers. Training them helps the staff to know how to deal with any problems in the business and what to do in different situations. Training the staff also gives them better knowledge of the product itself so that they can advise customers as to what carpet would suit their budget and requirements the best.
A second way that ‘Lees Heginbotham & Sons Ltd’ meets customer needs is by the quality of their service. They have to do this to eliminate and exceed whatever their competition is doing. A way that they do this is by giving its customers: free estimating, free carpet removal, a quality fitting to your standard and a free car park adjacent to the shop. By doing this ‘Lees Heginbotham’ can add this to and advertisement and this will increase customer satisfaction. A third way that ‘Lees Heginbotham & Sons Ltd’ meets customer needs is by dealing with any complaints from customers. If there are any customer complaints ‘Lees Heginbotham & Sons Ltd’ will have to deal with it immediately. ‘Lees Heginbotham & Sons Ltd’ will have to be polite with the customer even if they are not. If ‘Lees Heginbotham & Sons Ltd’ deal with a customer complaint quickly this might increase customer
the importance of positive human resource management practices in employee retention » To understand the need for employee development and to study the practices adopted by a major multinational company toward this end » To analyze the effect of culture on employee morale and the relationship between culture and innovation It’s the people who make the company IKEA companies need down-to-earth, straightforward people who want to help us fulfill the IKEA vision – to create a better everyday…
Recently, the ‘customer loyalty’ approach to marketing has become a huge part of strategic management, especially in the hope of increasing positive attitudes when associating brand recognition with products and/or services. Customer loyalty is well described as the level of continuity in the customer’s relationship with a brand or service provider (Soderlund, 2006). Many businesses are increasing their customer research in order to determine whether or not they have a high percentage…
Manchester, Institute For Development Policy and Management Course Title : e-Business, Organization & Strategy Course Code : IDPM60352 Lecturer : Ping Gao Date Due : 6 May 2011 Title : “Theoretical analysis of the business model of Amazon.com” Student ID : 7680680 Word Count : 3222 Student ID: 7680680 Introduction Business model is defined as the logic way that a firm follows in order to create value for its customer segments (Aspara et al. 2011). However this definition is broad as the literature…
BROMPTON BICYCLES A SWOT analysis is a method used to illustrate the current position of a business. The model helps identify the strengths, weaknesses, opportunities and threats of an organisation. The model below is an analysis of the current position of Brompton Bicycles. Brompton Bicycles is a manufacturer of folding bicycles and are based in London. One of the strengths that the company has is its good quality brand and product. Their products are light and travel friendly as they are folding…
systems use. The development of technology and its influence to the business growing nowadays has created a strong motivation in innovation and changing organization, putting information system the most important investment. If a business doesn’t update the new technology and invest in information system, they may not take fully advantages of existing capabilities to make higher productivity and higher profit, and then the business will soon fall behind its competitors. Therefore, the investment in…
Coursework Header Sheet 209896-18 Course OPER1027: Operations Mngt: Proc/Value Ch Course School/Level BU/UG Coursework Case Study 1 Assessment Weight 25.00% Tutor J Whiteley Submission Deadline 25/11/2013 Coursework is receipted on the understanding that it is the student's own work and that it has not, in whole or part, been presented elsewhere for assessment. Where material has been used from other sources it has been properly acknowledged in accordance with the University's…
REFLECTIVE ESSAY: I chose BA in international Business because of the growing globalisation of companies. Business is now a truly international opportunity and choosing to study at Middlesex University placed me in an advantageous position for my career choice. My Father was also an inspiration. Watching him return from overseas with new stock, discussing margins, costs and exchange rates opened my eyes to what business is and the key aspects involved with doing it. My future plan is to take on…
Super Store out of business - Not being able to compete with Walmart because they have different strategies TABLE OF CONTENTS Subject: Option 1 “Make an appointment with a travel agent and discuss the impact of the Internet on his/her travel agency. What challenges and opportunities are being encountered? How have training and educational requirements for travel agents changed? Have there been changes in the relationship between agents and customers? Etc. Based on your…
Essay “Consumer behaviour in digital world” Consumer Behaviour 18 February, 2015 The invention of the Internet has changed the world we live in, the way we communicate, learn and make purchases. Being ‘plugged-in’ is the part of our everyday life. The changes are so substantial that sudden disappearance of the word ‘digital’ to some extent would be equal to the end of our world. Considering that technology had so significant impact on people’s lives, it probably changed their behaviour…
Writing for Students Free sample essays, research paper examples, term papers, example dissertations, writing tips and writing guidelines for high school, college and university students. Here you can also find information about custom writing services at which you can buy custom written papers online. This Blog Linked From Here | This Blog | | Top of Form Bottom of Form Linked From Here | | Thursday, December 30, 2010 Research Paper on Coca Cola Research Paper on Coca Cola Company…
