TAYLOR
AMBULANCE
COMPANY, INC

By: Troy Miller, Wil Embry, Namualii
Mao, William Johnson

Introduction

• Introduction
• Four Basic Phases of the Phased Project Planning Process
• How you will apply the innovative process to change your selected organization
• Identify the appropriate tools and techniques you will use in this process and explain why these were selected.
• Discuss how you will measure your results and what steps your selected organization will take to ensure continuous improvement. Four Basic Phases of the Phased
Project Planning Process
• Four Phases of Phased Project Planning
– Preliminary Analysis(Phase A)
– Definition (Phase B)
– Design (Phase C)
– Operation (Phase D)
Example Chart of the 4 f’s

Explain how you will apply the innovative process to change your selected organization Identify the appropriate tools and techniques you will use in this process and explain why these were selected.
•

• TOOLS
Gantt Charts-to monitor progress

•

Easy to visualize

•

Risk management assessment/plan

•

Budget

•

Risk management plan-behavioral assessment (Strait. 2006)

Technique
Focus on customer needs
Meet time schedule
Calculate Risks
Maintain project control
4 F’s (University of Phoenix, 2006)

Measurement of Results
• Data Analysis
– Customer Surveys
– Transport times
– Accounting Data
• Company Input
– Employees
– Management

Steps to Ensure
Continuous
Improvement
• Training and Education
– Training consistent with company mission statement • “We will provide the people of Kelsey with quick and professional emergency medical care.” (University of Phoenix, 2011)
– Education on customer service principles

Steps to Ensure
Continuous
Improvement (cont’d)
• Open communication about innovation initiatives and results – “The transparency of the organization's activities and outcomes assists in generating new ideas for continuous improvement by creating an environment that contributes to the sharing of information.”
(Continuous Improvement, 2012, p. 25)
• Recognition for innovation success
•