I AM AN EXTERNAL CONSULTANT WHO HAS BEEN BROUGHT IN TO ASSIST DATACO AND IMPROVE WORKING RELATIONSHIPS ACROSS 3 OF THE ORGANISTIONS.
CRITICALLY ANALYSE ISSUES WITHIN DaTACo in relation to BTech and TeCno with regard to
Team building and group work
Communication
Decision making

DATACO: IMPROVING WORKFORCE COLLABERATIONS

MAJOR US BASED DATA HANDLING COMPANY
SOME SITES IN THE UK
EMPLOYEES SEVERAL THOUSAND PEOPLE
CORE BUSINESS IS TO COLLECT DATA – WHICH IS RECEIVED IN PAPER AND ELECTRONIC FORM- SOME MAY BE RESPONDANTS TO QUESTIONAIREES FOR MARKET SURVEYS
DATA PROCESSED : BY ENTITERING IT INTO DATA FILES IN DIFFERENT FORMS PROVIDING ANALYSES AND REPORTS
3 MAIN TYPES OF EMPLOYEES- DATA ENTRY CLERKS, DATA PROCESSING EMPLOYEES AND PRINTERS THESE STAFFED ARE MANAGED BY datACo’s managers .
DATA HANDLED SOME IS – HIGHLY CONFIDENTUAL AND SECURITY FOR BOTH RAW AND PROCESSED DATA IS AN ISSUE OF COMMERCIAL SENSISTIVITY FOR THE CLIENT COMPANY- GOVERNMENT DEPARTMENTS AND THE NATIONAL HEALTH SERVICE
WORK OFTEN CARRIED OUT TO DEMANADING DEADLINES.
THE COMPANY HAS 2 TYPES OF STAFF- MAKING UP ABOUT 15 % OF THE WORKFORCEWHO THE COMPANY DOESN’T DIRECTLY EMPLOY. – AGENCY STAFF (EMPLOYED FOR SHORT PERIODS OF TIMES UPTP SIX MONTHS) TO DO TASKS SUCH AS DATA ENTRY THESE STAFFED ARE MANAGED BY datACo’s managers
AGENCY STAFF ARE NOMALLY HIRED FOR PEAK PERIODS AND THROUGHS IN DEMAND FOR WHICH THE AGENCY STAFF OFFER A CHEAP, RESPONSIVE AND ‘NO COMMITMENT’ SERVICE.
2ND TYPE OF STAFF S EMPLOYED BY EXTERNAL CMPANIES (BTECH AND TECNO) WHICH ARE CHOSEN FOR THERE TECHNICAL EXPERTISE – FOR EXAMPLE COMPUTER TROUBLESHOOTING SERVICES FOR CORE STAFF AND OTHER TECHNACL SERVICES
BTECH STAFF ARE MANAGED BY BTECH MANAGERS WORKING ON DATACO’S PEMISES.
Tecno’s STAFF ARE MANAGED BY TECNOS MANAGERS ON A REMOTE BASIS (EXAMPLE – THEY ARE NOT ON DATACO’S PREMISES UNLESS THEY FEEL LIKE THEY HAVE TO BE FOR A SPECIFIC REASON.
THE COMPANY EMPLOYS THESE STAFF FO REASONS THAT ARE MAINLY TO DO WITH THE HIGH QUALITY OF THEIR WORK , THEIR RELIABILITY AND RELATEVLY LOW COST.
PROBLEMS WITH BOTH AGENCY AND CONTRACTED OUT STAFF –
1-
CONTRACTERS STAFF HAVE SOMETIMES BEEN THE CAUSE OF COMPLAINTS NOT BECAUSE OF THE QUALITY F WORK (WHICH IS HIGH) BUT RATHER BECAUSE THEY APPEAR NOT TO UNDERSTAND WHAT IS VITALLY IMPORTANT WORK AND WHAT IS LESS IMPORTANT
SO THEY ARE RELUCTANT TO DROP A TROUBLE SHOOTING TASK OF RELATIVELY LOW IMPORTANCE TO GO DEAL WITH A PROBLEM THAT IS HOLDING UP A JOB THAT IS VITAL FOR THE COMPANY.
RECENTLY A MANAGERS FROM DATACO APPROACHED THE CONTRACTED STAFF AND THEY ASKED HIM TO ‘HANG ON FOR ABIT’
THE DATACOS