CASE STUDY – APPRAISING THE SECRETARIES AT SWEETWATER UNIVERSITY Rob Winchester, newly appointed Vice President for Administrative Affairs at Sweetwater University, faced a tough problem shortly after his university career began. Three weeks after he came on board in September, Sweetwater’s President Rob’s boss, told Rob that one of his first tasks was to improve the appraisal system used to evaluate secretarial and clerical performance at Sweetwater University. Apparently, the main difficulty…
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