ORGANISATIONAL ANALYSIS OF

ZENITH BANK PLC

BY GINA PEARCE

SUBMITTED MAY 4TH 2009

An Action Learning Assignment submitted to Business School Netherlands, Nigeria in partial fulfillment of the requirements for an MBA Degree TABLE OF CONTENT

CONTENTS PAGE

1.0 INTRODUCTION…………………………………………………………………….. 4 1.1 Background……………………………………………………………………. 4 1.2 Nature and Size……………………………………………………………….. 4 1.3 Departments, Products and Services………………………………………… 4 1.4 Vision and Mission……………………………………………………………. 5 1.5 Researcher’s Functional
They are listed thus:

Admin and Due Diligence Aviation
Card Services Cash Management
Commercial Banking Corporate Banking
Correspondent Banking Credit Risk Management
Documentary Credit and Control (DC&C) E-business
Financial Control and Strategic Planning (FC&SP) Human Resources
Infotech Internal Control and Audit
Treasury Learning Management Dept
Public Sector RAMCE Group
Retail Banking Research
Risk Management Telecoms
Multilateral Agencies, Conglomerates and Private banking (MCP)

Most of these departments are centralised; meaning that their functions are carried out at the head office and decisions or results are then filtered down to the various zones then to branches.

Definition of “Department”
The Bank defines the meaning of “department” as a specialised functional area within the organisation or a division or unit.

The financial services provided are highly varied and mostly tailored to the consumer’s needs. These are: Investment Banking, Private Banking, Retail Banking, Mortgage Loans, Bureau de Change, Trade Finance, Corporate Finance, Treasury, Individual and Corporate current account, E-business.
Some of these services are initiated at the branch level while some are carried out at the zonal level and others at the head office.

1.4 VISION AND