CASE STUDY – APPRAISING THE SECRETARIES AT SWEETWATER UNIVERSITY

Rob Winchester, newly appointed Vice President for Administrative Affairs at Sweetwater University, faced a tough problem shortly after his university career began. Three weeks after he came on board in September, Sweetwater’s President Rob’s boss, told Rob that one of his first tasks was to improve the appraisal system used to evaluate secretarial and clerical performance at Sweetwater University.

Apparently, the main difficulty was that the performance appraisal was traditionally tied directly to salary increases given at the end of the year. So most administrators were less than accurate when they used the graphic rating forms that were the basis of the clerical …show more content…
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