IMPROVING PERFORMANCE OF THE WORK TEAM

1.1
My company has defined expectations of Team Members which are given to each employee in the form of a job description backed up with a work contract signed by each employee when they join the company. These expectations include, a timekeeping policy which requires the individual to be at work at the stated shift start times and to contact the Team Leader within 30mins of that start time with any reasons why this can’t be achieved. This will allow the Team Leader time to call in help to keep production on target.
Absenteeism and sickness are also closely monitored using a system called the Bradford Scale. This concentrates more on the number of occasions when an employee is off rather than the
2.1
My own team has many indicators that we use to measure under performance. These include, Product Yield Charts, Disruption Reports, Weekly Targets, Scrap Reports and annual appraisals.
A disruption report can be raised against our department for any problems our customers have regarding our supply to their line. This could mean damaged fibre, incorrect paperwork, failure to supply parts on time, or any event that “Disrupts” them from achieving set targets. These reports are then discussed each morning and depending on the severity of the disruption immediate solutions are put in place or a process of problem solving is started and monitored until the problem is solved.
Yield Charts give indications of process and operator performance. Product failure codes are recorded and investigated. Process detractors can be used to highlight improvement areas, and operator caused defects can be feedback to the team or individual concerned. Scrap reports are also used to put a financial value on product scrap allowing prioritizing of the most expensive problems first.
An annual appraisal is given to each employee by the line manager. If a team member has been under performing, the reasons will be discussed and a plan will be drawn to encourage the employee to improve.

2.2
Underperformance needs to be constantly monitored in the manufacturing environment. It could just be that a team is not meeting targets