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ILM Higher Apprenticeship.

Level 5

Understanding the
Management role to improve
Management performance.

Glyn Thomas
Introduction.

I am undertaking the Institutive of Leadership Management (ILM) Higher Apprenticeship Level 5 as an employee of the Welsh Ambulance Services NHS Trust (WAST).

I am substantively employed as a Paramedic working as a sole responder on a rapid response vehicle, however I have just complete a two and a half year secondment in a managerial role as a Research Support Officer for a collaborative research study between a local University and 3 large UK Ambulance Services. As such, the content of my assignments will be based retrospectively on the experiences and development which I have
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(source: Albert Mehrabian - Three elements of communication)

Many attempts at communicating, or indeed by passing an encoded message from a sender to a receiver successfully, can sometimes be made difficult by various barriers. These barriers can be broadly categorised into three sections, environmental, situational and personal.

Environmental barriers such as poor background noise and other interruptions such as telephone calls can be easily resolved by ensuring that all calls are placed on hold; mobile phones are switched off and that people are aware that possibly and important meeting may be on-going. Ensuring that closed doors and respectful co-workers play an effective role in reducing environmental barriers.

Situational barriers such as technology problems can be remedied by good checking prior to the commencement of a meeting. Attempting to re-boot a laptop whilst having a one to one meeting with a co-worker about their performance, is unlikely to create a positive and trusting image to that individual.

Personal barriers such as using work specific jargon must be handled carefully. Whilst knowing that the employee will understand most work based acronyms and jargon, the information sender must ensure that the message that is being decoded by the listener is exactly as the sender intended it. Good practise