theory. Several definitions exist under the term ‘bureaucracy’, however Max weber’s theory focuses on the “organisational form with certain dominant characteristics, such as a hierarchy of authority and a system of rules” (Cole, 2004, p.25). Weber’s theory focuses on six key characteristics, namely division of labour, hierarchy, written documentation, trained experts, full working capacity and general rules (Gale and Hummel, 2003, p.412). In today’s world, Weber’s theory of bureaucracy is used by…
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