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HNC Management | Graded Unit | | | |
18th February 2012 | |

Planning Stage
HM Revenue & Customs (HMRC) was formed on the 18 April 2005, following the merger of Inland Revenue and HM Customs and Excise Departments. Work is still continuing on our office restructuring programme following implementation of a national computer system, allowing automation of several processes and therefore requiring fewer staff.

HMRC ensure the correct tax is paid at the right time, whether this relates to payment of taxes received by the department or entitlement to benefits paid.

The department I work in is Personal Tax Operations, Edinburgh Group, this department collects and administers Direct taxes paid by an individual
First Deadline – 01/02/2012 – 2nd meeting
Second deadline – 29/02/2012 – presentation to SLT
Third deadline – 31/03/2012 – rollout to staff
Fourth deadline – 31/05/2012 – evaluation of staff

Identify human and non-human resources

Human Resources | Non-human resources | Senior Manager – Learning and Development Manager | IT Equipment - PC & printer | Higher Officer – Engagement Manager | Photocopier | 3 Band O Managers | Powerpoint/ excel/ word/Outlook/email | 2 Administration Officers | Flipchart and pens | 1 Administration Assistant | Media wall (for presentation & run-through) | | Time | | Meeting Rooms |

Human Resources
Staff involved in this project are volunteers, the project has been authorised by the senior leadership team (SLT) following the poor staff survey results. SLT have agreed resources are available. The project requires no external resources and therefore any resource available could be approved. The Higher Officer involvement is due to her overall portfolio within the business. She had asked to be part of the group and offer input where it may be needed. The Senior Officer’s involvement in the group was down to