hotel the ‘Three levels of organisational culture’ explained by Schein (as cited in Schueber, 2009) needs to be understood. According to Schein a culture is founded on the basis of the artefacts such as language spoken, social behaviour, dressing styles, rites and rituals, and espoused values like the mission statement, those which justify behaviour and actions; and the basic principles that guide peoples’ perception. Schein (as cited in Fard, Rostamy, & Taghiloo, 2009) says that an organisational…
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