Physiological and safety needs, where the theory says people start, were lower-order needs, and social, esteem, and self-actualization were higher-order needs. Higher-order needs are satisfied internally (within the person), whereas lower-order needs are predominantly satisfied externally (by things such as pay, union contracts, and tenure). 2 Theory X The assumption that employees dislike work, are lazy, dislike responsibility, and must be coerced to perform. Theory Y The assumption that employees like…
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