OF QUALITY MANAGEMENT ID:2014420050 QUALITY MANAGEMENT The history of quality management, from mere 'inspection' to Total Quality Management, and its modern 'branded interpretations such as 'Six Sigma', has led to the development of essential processes, ideas, theories and tools that are central to organizational development, change management, and the performance improvements that are generally desired for individuals, teams and organizations. THE BASIC CONCEPTS OF QM Management may be defined…
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