EXECUTIVE SUMMARY In early 1999, Ford announced an integrated e-commerce strategy, with the objective of creating an interface among customers, dealers, vendors and even competitors. The SWOT analysis was studied for the development the strategy, as well as the chances of success of such strategy. With Ford's desire to shift from dealer-centric' selling to consumer-centric' selling, we looked at the typical characteristics of online customers and how dealers could reinvent themselves to remain…
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