An unskilled response would be to fight back using your own aggression, instead you should;
Use reflective listening
Stay calm
Be sensitive to misunderstandings and possible barriers
Reassure the person by saying things such as "I want to help"
Give eye contact
Respect the other persons personal space
Speak with the right tone, if they shout do not shout back use a steady calm voice

Promoting their rights would be to tell them what they can/can not do for example when in a hospital having a check up and asked to get un dressed clients should have a curtain to go behind so no one can see them this would avoid the client becoming embarrassed and the atmosphere becoming awkward between the doctor and the client.

The skills for communicating effectively with anxious or aggressive people can be developed through reflecting on own practice experiences, discussion with colleagues or training. staff should be able to defuse a situation professionally and calmly without anyone getting harmed. Take not of the clients needs and use their preferred method of communication, for example if they are hearing impaired you are not going to diffuse the situation by speaking to them in a loud room you will take them somewhere quiet and use sign language or get a signer to explain to them what you are saying.

Being assertive means that you express yourself effectively and stand up for your point of view, while also respecting the rights and beliefs of others.
It is a skill that involves controlling basic emotions. In order to be assertive you need to:
Understand the situation you are in
Control personal emotions and stay calm
Use the correct non-verbal behaviour
Use the right words and statements Assertive communication is direct and respectful. Being assertive gives you the best chance of successfully delivering your message. If you communicate in a way that's too passive or too aggressive, your message may get lost because people are too busy reacting to your delivery. Being assertive can also help you gain other peoples respect.

Knowing the person who is behaving aggressively is an advantage, because this lets you to identify even tiny changes in the person’s behavior and by knowing them you will know what will calm them down this could be used in a special needs school when one of the students are becoming frustrated the teacher should have been educated about situations like this and know what they have to do to calm them down. An unskilled response would be to fight back using your own aggression, instead you should;
Use reflective listening
Stay calm
Be sensitive to misunderstandings and possible barriers
Reassure the person by saying things such as "I want to help"
Give eye contact
Respect the other persons personal space
Speak with the right tone, if they shout do not shout back use a steady calm voice Human aids are here to help people with things such as hearing impairments get out of an 'isolation' from the outside world and become involved in social activities on a day to day basis without these there would be no way for them to communicate with other people without it being extremely difficult. Advocates - someone who speaks for someone else, usually these would be used for people with very serious learning disabilities or illnesses
Interpreters, Translators and Signers – these would be able to meet the language needs of a person, whether visually impaired or from a different culture
Mentors – these are people who would provide guidance based on their experience and knowledge of an issue
Befrienders – these will usually seek to create a supportive relationship with others,