Diploma level 3 in Health And Social Care
Assignment 301
Principles Of Communication In Adult Social Care Settings

Task A
Ai

There are four different reasons why people communicate, these are to get their message across, to have a conversation, to build relationships and to express feelings.
Aii
Effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other practitioners, as it is essential in building a meaningful relationship between the residents and the carers as it can help build trust and respect. Effective communication is fundamental in regards to the resident’s needs and preferences and to ensure they are met. As a carer I would discuss the options available to the resident to allow them to make an informed choice in regards to their care.
Aiii
There are many ways of finding out the communication and language needs of an individual, for example; you could check the residents care plan this is an effective way at establishing the needs of the individual because every little detail about the resident is written in there, so you could get information on how and what technique you could use to communicate with them.
Another way could be to talk to them and to see whether they respond to you, this is also another effective way at establishing the needs of an individual because if they respond to you, you could ask them how they wish others communicate with them. And this could help with talking to them and actually getting a reply back as it’s something they prefer.
The last way could be to ask family members, this is an effective way at establishing the needs of the individual because they have been with their family for a long time as these are the best people in their lives that know them a lot and we could get help from the family to know how we could communicate with that individual.
Aiv
The factors to consider when prompting effective communication, is the language you use as it should be clear and slow or the individuals to understand. Make sure you have good eye to eye contact and facial expressions, as it is important because it shows you are interested. Make sure you have good listening skills as they are effective communication, and shows you are valuing the individual.
Av
The three non-verbal communication methods and styles that a social care worker may use in an adult care setting could be, body language this depends on how you use your body to get the message across to others. Another non-verbal communication method could be to do sign language if a person cannot hear or speak this would be the best way to get you message across to them. The last non-verbal communication method could be eye contact, this is an important way to communicate as it shows you have interest in what the individual is saying.
Avi
It is important to respond to an individual’s reactions during communication, because that may be the best time to realise whether you need to communicate in a different way or not, and if they actually understand what you are trying to say.
Avii
An individual’s background can influence the way they communicate, as some people speak very loud but would have a problem communicating with individuals from a back ground where people speak with low tone of voice. Also, individual from a background where people speak very fast will have a problem communicating with individual from a background where people speak slowly. Another way an individual’s background can influence the way they communicate, is the accent as it can sometimes be hard to understand what someone is trying to say.
Aviii
A barrier to communication may be if someone speaks a different language, the best way to overcome this barrier is to get someone who can speak the same language to translate for you.
Another barrier to communication may be if someone is slightly deaf, this could be overcome by sitting beside them, next