Associate Level Material
Communication Process Worksheet

Think about a misunderstanding you have experienced with another person at work, school, or in a health care environment. Write your answers in paragraph form.

1. Briefly describe the misunderstanding, including the setting and the people involved.

I work at nursing home where we are always short of staff and when we short of staff it always a misunderstanding about how many residents do each employee has we usually only have ten resident but this specific night it was different the misunderstanding came about because it was three certified nursing assistant to 60 residents and we had baths. So my co-worker Monica decided that she was only going to her originally 10 people which gave me and my other co-worker Tanya five more resident a piece. Basically that started a big argument which was not needed around the residents or at place of employment.

2. Complete the following table with information from your described misunderstanding.

|Question |Answer |
|Who was the sender? |Monica |
|Who was the receiver? |Erica (ME) |
|What was the message? |That she wasn’t going to do but ten residents when she was supposed to |
| |have twenty |
|What channel was used to send the message? |Im not sure what you mean what channel was use to but it was said with a |
| |lot of attitude. |
|What was the misunderstanding? |How many residents should each co-worker have a piece |
|How could you have avoided the misunderstanding? |I could have just went to the supervisor and ley her handle it or I could |
|