Paper

Effective Communication

Helena Herbert

HCS/325

October 23, 2012 Brian Dufrene

Effective Communication

“Communication is the process of sharing information, thoughts and feelings between people through speaking, writing or body language. Effective communication extends the concept to require that transmitted content is received and understood by someone in the way it was intended” (Brown, 2011, para. 1). According to (University of Phoenix, 2012, 2010), “Workplace trends within and outside of health care require employees to connect with an ever-widening array of coworkers, consultants,
Most Effective Techniques Used for Sharing Information and Ideas According to Lombardi & Schermerhorn (2007), Distributed leadership helps a team meet its task and maintenance needs and they include providing task activities: Initiating, Information sharing, Summarizing, Elaborating, and Opinion giving, and provide maintenance activities: Gatekeeping, Encouraging, Following, Harmonizing, and Reducing tension. Five other techniques that could be used are: “1. Acknowledge the thoughts, ideas or feelings first 2. Say it in different words 3. Ask open-ended questions 4. Summarize and clarify 5. Give an opinion,” (University of Maine Cooperative Extension, 1914). Techniques Proved to be Ineffective Discussed in the previous topic were techniques used for sharing information and ideas, but here listed, University of Maine Cooperative Extension (1914) have techniques that are proved to be ineffective and they are as followed: “1. Me-too-ism, such as, “That’s nothing, let me tell you what happened to me!” These statements make the speaker feel unheard. 2. Moralizing, preaching, and being judgmental. Recognize that the speaker may say something that offends your value system. Set aside the judgment so you can listen. 3. Asking